At Ja Lan Tiong, we are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We may update this policy from time to time, and we encourage you to review it periodically.

1. Information We Collect

We may collect the following personal information when you browse our website, create an account, or place an order:

• Full name
• Billing and delivery addresses
• Contact number
• Email address
• Order and transaction details
• Website usage data, including cookies and browsing activity

2. How We Use Your Information

Your personal information may be used for the following purposes:

• Processing and fulfilling orders, payments, and deliveries
• Providing customer support and responding to enquiries
• Managing customer accounts and maintaining business relationships
• Improving our website, products, and services
• Conducting customer surveys and analysing website usage
• Sending promotional offers and marketing communications where consent has been obtained or otherwise permitted by law
• Complying with applicable legal and regulatory requirements

3. Disclosure of Personal Information

We may share necessary personal information with trusted third-party service providers, including payment processors, delivery partners, and website service providers, for order fulfilment and business operations.

We do not sell your personal information to third parties.

4. Protection & Retention of Personal Data

We implement reasonable security measures to protect your personal data against unauthorised access, collection, use, or disclosure.

Personal data will only be retained for as long as necessary to fulfil business or legal purposes. Where applicable, overseas transfers of personal data will be subject to safeguards required under the PDPA.

5. Cookies & Website Usage

Our website may use cookies to improve your browsing experience, maintain shopping cart functionality, and analyse website performance.

You may disable cookies through your browser settings. However, certain website features may not function properly.

6. Your Rights & Choices

Under the PDPA, you may:

• Request access to or correction of your personal data
• Update your personal information through your account
• Withdraw consent for the collection, use, or disclosure of your personal data, subject to applicable legal requirements
• Opt out of marketing communications
• Request deletion of personal data, subject to applicable retention obligations

Please note that withdrawing consent may affect our ability to provide certain services.

7. Contact Us

For enquiries regarding this Privacy Policy or requests relating to your personal data, please contact our Data Protection Officer (DPO) through the contact information provided on our website.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.