Privacy Policy
At Ja Lan Tiong, we are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We may update this policy from time to time, and we encourage you to review it periodically.
1. Information We Collect
We may collect the following personal information when you
browse our website, create an account, or place an order:
- Full
name
- Billing
and delivery addresses
- Contact
number
- Email
address
- Order
and transaction details
- Website usage data, including cookies and browsing activity
2. How We Use Your Information
Your personal information may be used for the following
purposes:
- Processing
and fulfilling orders, payments, and deliveries
- Providing
customer support and responding to enquiries
- Managing
customer accounts and maintaining business relationships
- Improving
our website, products, and services
- Conducting
customer surveys and analysing website usage
- Sending
promotional offers and marketing communications where consent has been
obtained or otherwise permitted by law
- Complying with applicable legal and regulatory requirements
3. Disclosure of Personal Information
We may share necessary personal information with trusted
third-party service providers, including payment processors, delivery partners,
and website service providers, for order fulfilment and business operations.
We do not sell your personal information to third parties.
4. Protection & Retention of Personal Data
We implement reasonable security measures to protect your
personal data against unauthorised access, collection, use, or disclosure.
Personal data will only be retained for as long as necessary to fulfil business or legal purposes. Where applicable, overseas transfers of personal data will be subject to safeguards required under the PDPA.
5. Cookies & Website Usage
Our website may use cookies to improve your browsing
experience, maintain shopping cart functionality, and analyse website
performance.
You may disable cookies through your browser settings. However, certain website features may not function properly.
6. Your Rights & Choices
Under the PDPA, you may:
- Request
access to or correction of your personal data
- Update
your personal information through your account
- Withdraw
consent for the collection, use, or disclosure of your personal data,
subject to applicable legal requirements
- Opt
out of marketing communications
- Request
deletion of personal data, subject to applicable retention obligations
Please note that withdrawing consent may affect our ability to provide certain services.
7. Contact Us
For enquiries regarding this Privacy Policy or requests relating to your personal data, please contact our Data Protection Officer (DPO) through the contact information provided on our website.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.
